Facilitate development of soft skills

However skilled trainees and workers might be, the sector requires people who embrace a service-oriented culture and who understand customer needs and are ready to meet them. This requires language skills and a sensitivity to cultural norms and practices. In addition, people in the sector need to function in teams, be ready to deal with emergencies and unforeseen situations, have ITC – as well as interpersonal communication skills and broadly give confidence to clients and customers that they will be looked after. Individuals working in the sector need to have a professional approach and understand their obligations to both employers and clients.

There is increasing experience within the sector of addressing these issues. We propose to establish a Task Force that will review current ‘soft skills’ training and develop new provision. One of the first decision of the Interim SSCH is to take this initiative, with the expectation that the Task Force will report before the end of 2018.

We are aware that there are other issues that are of concern to the sector and which the SSCH might address. These include:

  • Attracting young people to work in the sector
  • Ensure gender equity and inclusivity
  • Supporting and encouraging efforts to attract new investment to the sector
  • Identifying human resource issues that are related to the sector. The priorities for the SSCH will be looked at on a regular basis